Contact Us

Last updated: September 4, 2026

Customer support

For questions about products, orders, shipping, returns, privacy, or these policies, email pawandcove@support.com. Include your order number when contacting us about a purchase. Please allow up to 2 business days for a response.

Business information

Trade name: Paw & Cove

Website: pawandcove.com

Registered business: 沈丘县抵翔尚百货店（个体工商户） (Shenqiu County Dixiangshang Department Store, Individual Business)

Owner: 周小红 (Zhou Xiaohong)

Registered address: 沈丘县白集镇合美家园社区9号楼3栋2单元449室, Henan Province, China (Room 449, Unit 2, Building 3, Building No. 9, Hemei Jiayuan Community, Baiji Town, Shenqiu County, Henan Province, China)

Email: pawandcove@support.com

Returns

Do not send returns to the registered address unless our support team specifically instructs you to do so. Request return authorization first by email. See the Returns and Refunds Policy for eligibility and instructions.