Shipping Policy
Last updated: September 4, 2026
Shipping destinations
We ship only to destinations available at checkout. Available destinations, services, and charges may change based on carrier coverage, product restrictions, and local law.
Order processing
Orders are normally processed within 2 to 5 business days, excluding weekends and public holidays. Processing can take longer during sales, holidays, severe weather, or unusually high order volume. You will receive a shipping confirmation when the order is dispatched.
Estimated delivery times
The following estimates begin after dispatch and are not guaranteed:
- United States: 7 to 15 business days
- Canada: 8 to 18 business days
- United Kingdom and Europe: 8 to 18 business days
- Other supported destinations: 10 to 25 business days
Customs review, remote-area delivery, carrier disruption, and local holidays can extend these estimates. Any delivery date shown at checkout or in a tracking message is an estimate unless expressly stated otherwise.
Shipping charges, taxes, and duties
Shipping charges and taxes collected by us are displayed at checkout. International orders may be subject to import duties, taxes, brokerage fees, or customs charges that are not collected at checkout. Where these amounts are not collected by Paw & Cove, the recipient is responsible for them. Refusing a shipment does not automatically entitle the customer to a full refund, and recoverable shipping or customs costs may be deducted where permitted by law.
Tracking and split shipments
Tracking information is provided when available. It can take several days for a carrier to display the first scan. An order may arrive in more than one package. Separate tracking details may be issued for split shipments, and you will not be charged additional shipping solely because we split an order.
Delivery address
Review the delivery address before placing your order. Contact us immediately if an address is wrong. We cannot guarantee changes after processing begins. Additional shipping charges may apply when a package must be rerouted or resent because the address supplied by the customer was incomplete or incorrect.
Delayed, lost, or delivered shipments
If tracking has not updated for 10 business days, or a shipment is marked delivered but cannot be found, check the delivery area and contact the carrier before emailing us. We will help review the shipment and, where appropriate, open a carrier investigation. Remedies for lost or damaged goods remain subject to applicable consumer law.
Risk of loss
Risk passes as required by applicable law. For consumers in locations where mandatory law applies, risk generally passes when you or a person you designate takes physical possession of the goods.
Contact
Email: pawandcove@support.com