Returns and Refunds
Last updated: September 4, 2026
Overview
We accept eligible return requests made within 30 days after delivery. This policy applies to purchases made directly through Paw & Cove. Your rights under applicable consumer law are not limited by this policy.
Return eligibility
To qualify for a return, the item must be unused, unopened, and in its original packaging, with proof of purchase. Please keep all product seals, labels, and accessories intact.
For hygiene and safety reasons, opened or used pet grooming liquids and sprays cannot be returned unless they are defective, damaged, incorrectly supplied, or otherwise returnable under applicable law.
Starting a return
Email pawandcove@support.com with your order number, the item you want to return, and the reason for the request. Include clear photographs when the item is damaged, defective, or incorrect.
We will provide return instructions after reviewing the request. Do not send a return to our registered business address or any other address without authorization. Unauthorized returns may be refused or delayed.
Damaged or incorrect orders
Inspect your order after delivery. Contact us within 7 days if an item arrives damaged, defective, or different from what you ordered. We may request photographs of the item, packaging, and shipping label before offering a replacement, refund, or other remedy required by law.
Items that cannot be returned
- Opened or used grooming liquids and sprays, except where defective or otherwise protected by law
- Gift cards
- Items marked final sale, where final-sale exclusions are permitted by law
- Items damaged through misuse, improper storage, or failure to follow product directions
Exchanges
The fastest way to obtain a different item is to complete an approved return and place a new order. Replacement handling for damaged or incorrect goods will be explained when we review your request.
European Union and United Kingdom cancellation rights
If mandatory law in your location gives you a cooling-off right, you may cancel an eligible distance purchase within 14 days after delivery without giving a reason. After notifying us, return the goods within the period required by applicable law. You are normally responsible for return shipping unless the goods are faulty or not as described. The right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Refunds
After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow up to 10 business days for your bank or card issuer to post the refund after we process it.
Original shipping charges are not refundable unless the return results from our error, the goods are defective, or applicable law requires a refund. If more than 15 business days have passed after we approved a refund, contact pawandcove@support.com.
Order cancellation
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee a cancellation after processing or fulfillment has started. If the order has shipped, the return rules above apply.
Contact
Email: pawandcove@support.com