Privacy Policy

Last updated: September 4, 2026

Overview

This Privacy Policy explains how Paw & Cove collects, uses, discloses, and protects personal information when you visit pawandcove.com, place an order, contact us, or otherwise use our services. The data controller is 沈丘县抵翔尚百货店（个体工商户） (Shenqiu County Dixiangshang Department Store, Individual Business), operating under the Paw & Cove trade name.

Personal information we collect

  • Contact and account information, such as name, email address, telephone number, delivery address, billing address, account credentials, and communication preferences
  • Order and transaction information, such as products purchased, order history, payment status, refunds, and delivery information
  • Payment information processed by Shopify and payment providers. We generally do not receive or store full payment card numbers
  • Device and usage information, such as IP address, browser type, device identifiers, cookie identifiers, pages viewed, referral source, and interactions with the site
  • Customer support content, including messages, photographs, reviews, and other information you choose to send
  • Marketing and privacy preferences, including consent records and opt-out choices

How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers that support our store, including Shopify, payment providers, analytics providers, advertising partners, and shipping carriers. We may also receive information when you interact with our advertisements or social media pages.

How we use personal information

  • Provide the site, process payments, fulfill and deliver orders, and manage returns or refunds
  • Create and maintain customer accounts
  • Respond to questions, complaints, and support requests
  • Prevent fraud, abuse, security incidents, and unlawful activity
  • Analyze and improve our store, products, advertising, and customer experience
  • Send service messages and, where permitted, marketing communications
  • Comply with tax, accounting, consumer protection, customs, legal, and regulatory obligations
  • Establish, exercise, or defend legal claims

Legal bases for processing

Where the laws of the European Economic Area or United Kingdom apply, we process personal information as needed to perform a contract with you, comply with legal obligations, protect our legitimate interests or those of others, and obtain consent where required. Legitimate interests include operating and securing the store, preventing fraud, improving services, and measuring marketing, provided those interests are not overridden by your rights.

How we disclose information

We may disclose personal information to Shopify; payment processors; shipping, fulfillment, and logistics providers; cloud hosting and customer support providers; analytics and advertising partners; professional advisers; and government or law enforcement authorities where legally required. We may also disclose information in connection with a business transfer, merger, financing, or sale, subject to appropriate safeguards.

Cookies and advertising

We and our service providers use cookies, pixels, and similar technologies to operate the site, remember preferences, measure performance, prevent fraud, and support advertising. Browser settings can block some cookies, but parts of the site may not function correctly.

We do not sell personal information for money. Some advertising disclosures may be treated as a sale, sharing, or targeted advertising under certain U.S. state laws. Where applicable, use the Your Privacy Choices link in our footer or an available Global Privacy Control signal to opt out.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the commerce platform and may also use information as described in its own privacy materials. Visit Shopify's Consumer Privacy Policy for information about Shopify's processing and available rights.

International transfers

We operate from China and use service providers in multiple countries. Your information may be transferred to and processed in a country whose data protection laws differ from those where you live. Where required, we use contractual or other lawful safeguards for cross-border transfers.

Data retention and security

We keep personal information only as long as reasonably necessary for the purposes described above, including order fulfillment, customer support, fraud prevention, accounting, tax, dispute resolution, and legal compliance. Retention periods vary by record type and legal obligation. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system is completely secure.

Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of personal information; restrict or object to processing; withdraw consent; opt out of targeted advertising or certain disclosures; and appeal a decision about a privacy request. You may also complain to a competent data protection authority.

Submit a request to pawandcove@support.com. We may verify your identity and request details needed to process the request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising a privacy right.

Children

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information should contact us.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated date. We will provide additional notice where required by law.

Contact

Trade name: Paw & Cove

Data controller and registered business: 沈丘县抵翔尚百货店（个体工商户） (Shenqiu County Dixiangshang Department Store, Individual Business)

Owner: 周小红 (Zhou Xiaohong)

Registered address: 沈丘县白集镇合美家园社区9号楼3栋2单元449室, Henan Province, China (Room 449, Unit 2, Building 3, Building No. 9, Hemei Jiayuan Community, Baiji Town, Shenqiu County, Henan Province, China)

Email: pawandcove@support.com